RapidKL scores.
Last Tuesday a fucking rude cab driver came to verbally harass me when I was waiting for Pearl at the Taman Jaya. I got so pissed so I wrote to a letter to RapidKL the same night. I am reproducing it below:
Dear RapidKL,
First and foremost let me say I have always been relatively pleased with your services (formerly Putra LRT) since 2000 when I commuted from PJ to KL everyday. Until now even, I take the LRT trains daily to Bangsar from Taman Jaya.
However, today I encountered an ugly incident at your station. I understand the matter is not entirely RapidKL’s fault but it is nonetheless a matter that needs to be highlighted.
I was waiting at the Taman Jaya LRT this morning for a friend at 6:45am in my car for an assignment and I was parked at the ’supposed’ taxi stand. Being a regular user, I have always noted that the only sign up is the ‘Passenger Pick Up’ and ‘Feeder Bus’ sign where the waiting area is but it is where taxi drivers seems to congregate.
Barely after 10 minutes of waiting, a cab driver from behind me got out of his car and started yelling at me and telling me that I am not allowed to wait there. I told him that that there is NO taxi stand sign and it is not established use that the area is only for taxis. Many cars wait there to pick up passengers because that’s what the pick up area is for. Despite my rationale, the taxi driver called me ’stupid’ and all that, but that is the least of the matter. I even argued that it’s not even an issue of ’stealing’ business away from him because I’m most certainly not competition and at that hour, there were only 4 taxis, who am I blocking and where’s the urgent need for cab rank? However, he took off before I could note down his car plate.
I would like a clarification on this matter as to whether the waiting area where the ‘Passenger Pick Up’ and ‘Feeder Bus’ signs are, are only for taxis and if it is, please put a sign up so users like me do not get yelled at by taxis drivers who do not know better. Failure to address this issue means more customers like me risk being ‘harassed’ unjustly by errant taxi drivers over a matter which RapidKL has responsible for - signage and safety of users.
I look forward for a prompt reply.
Thank you.
Yours,
Miss Soon Li Tsin
After re-reading it today I was like, my goodness, I sound like an absolute bitch. lol. Aku insaf. Sorry RapidKL! :)
Anyway, I got a reply from them today. I am impressed.
Dear Li Tsin,
Thank you for writing to us. We wish to inform that the passenger pick up bay at the Taman Jaya LRT station was meant for the PUTRA feeder bus during the management of PUTRA LRT. However, after RAPID KL took over, the feeder bus has been replaced by the local shuttle. The passenger pick up bay is also not meant for the taxis. We will replace the signage pole immediately to avoid confusion.
CRM Suggest
Customer Relationship Management
Coporate Communication Division
Rangkaian Pengangkutan Integrasi Deras Sdn Bhd
Fax: 03-7625 6667
www.rapidkl.com.my
There is hope for public transport system’s customer service!
But the countdown starts now cos I’m gonna take a picture of the current signs there and see how long it takes for that new signage pole to be up.
I am officially having the worst week so far this year. I feel so drained!
:(
July 12th, 2007 at 10:20 pm
Well let’s see how soon they will expedite what they said …
Btw, I am the owner of Malaysians Abroad Blog ;) Just wanna know how you would like to be addressed in my blogroll … Politikus or Polytikus … let me know
July 12th, 2007 at 11:09 pm
and i am really impress they reply. perhaps you were indeed quite bit*** there… haha!
July 13th, 2007 at 12:06 am
In Sydney, the RailCorp boss nearly lost his job for a train breakdown during peak-hour.
Yesterday morning, I experienced a slight delay and I shared this with my client. His reply: That’s Sydney for you.
I was thinking, if that’s Sydney for me, how’s Malaysia for us? I guess, humans are never satisfy. :p
July 13th, 2007 at 9:31 am
SK, if Malaysia were to be like Australia or any other developed nation, all our ministers would be forced to resign maybe on a daily basis. A friend told me that a minister in Sweden was forced to resign because she went to buy diapers with the government credit card (which i’m sure she wants to pay back later). hahaha.
But i’m glad you took the time to complain to Rapid, at least keep them informed on what they can do better. The cabbie sounds scary though!! imagine if he was a cuckoo or something.. ugh.
oh and that last line, was that intentional or are you really really tired? :P
at least its friday yayyayayy…
July 13th, 2007 at 11:10 am
Dear Miss Soon Li Tsin :)
that is *totally* not a bitchy letter balls, it’s so eloquent, considered, and sincere! and see, that sorta thing gets excellent replies! :D now we wait to see for the resultsla, hehe… :)
tikusfan: haha, resign daily? diapers? hilarious :D one dayla, insyallah, one day……
yeay polytikus’ civic spirit! yeay rapid kl not being total losers! yeay diapers! :)
*still misses sweetie*
July 13th, 2007 at 11:58 am
urm i tend to agree with nat…ikus… or maybe not that i don’t think it was bitchy at all, just that i don’t think it was excessively so, nor was it um, uncalled for. just the right amount.
it’s quite funny that your google ads right, they’re very random, like flux cord brazing wire, venice and treviso taxis. but the first one is not really random la, it’s fresh cab scent pouches - deters rodents and moths, absorbs odors. natural ingredients.
blink.
July 13th, 2007 at 12:29 pm
Haha, Google ads are very random when you write about Malaysian stuff. :p
February 25th, 2008 at 3:19 pm
[…] how I wrote to Rapid KL to say a taxi driver harassed me and I hoped that RapidKL would do something about […]
February 25th, 2008 at 3:20 pm
[…] Jaya LRT (where I’ve done my share of activism in demanding taxi signs for the station - see here and here.) and opposite A&W and Shah’s Village […]
August 31st, 2008 at 1:19 am
rapidkl are realy bad. when i waiting for the bus(u64) at asia jaya to shah alam are realy realy bad. Under the hot sun, i had been waiting for two hours ago but the bus still haven came.I think the driver are not punchually always late.I really angry>_