RapidKL scores.
Last Tuesday a fucking rude cab driver came to verbally harass me when I was waiting for Pearl at the Taman Jaya. I got so pissed so I wrote to a letter to RapidKL the same night. I am reproducing it below:
Dear RapidKL,
First and foremost let me say I have always been relatively pleased with your services (formerly Putra LRT) since 2000 when I commuted from PJ to KL everyday. Until now even, I take the LRT trains daily to Bangsar from Taman Jaya.
However, today I encountered an ugly incident at your station. I understand the matter is not entirely RapidKL’s fault but it is nonetheless a matter that needs to be highlighted.
I was waiting at the Taman Jaya LRT this morning for a friend at 6:45am in my car for an assignment and I was parked at the ’supposed’ taxi stand. Being a regular user, I have always noted that the only sign up is the ‘Passenger Pick Up’ and ‘Feeder Bus’ sign where the waiting area is but it is where taxi drivers seems to congregate.
Barely after 10 minutes of waiting, a cab driver from behind me got out of his car and started yelling at me and telling me that I am not allowed to wait there. I told him that that there is NO taxi stand sign and it is not established use that the area is only for taxis. Many cars wait there to pick up passengers because that’s what the pick up area is for. Despite my rationale, the taxi driver called me ’stupid’ and all that, but that is the least of the matter. I even argued that it’s not even an issue of ’stealing’ business away from him because I’m most certainly not competition and at that hour, there were only 4 taxis, who am I blocking and where’s the urgent need for cab rank? However, he took off before I could note down his car plate.
I would like a clarification on this matter as to whether the waiting area where the ‘Passenger Pick Up’ and ‘Feeder Bus’ signs are, are only for taxis and if it is, please put a sign up so users like me do not get yelled at by taxis drivers who do not know better. Failure to address this issue means more customers like me risk being ‘harassed’ unjustly by errant taxi drivers over a matter which RapidKL has responsible for - signage and safety of users.
I look forward for a prompt reply.
Thank you.
Yours,
Miss Soon Li Tsin
After re-reading it today I was like, my goodness, I sound like an absolute bitch. lol. Aku insaf. Sorry RapidKL! :)
Anyway, I got a reply from them today. I am impressed.
Dear Li Tsin,
Thank you for writing to us. We wish to inform that the passenger pick up bay at the Taman Jaya LRT station was meant for the PUTRA feeder bus during the management of PUTRA LRT. However, after RAPID KL took over, the feeder bus has been replaced by the local shuttle. The passenger pick up bay is also not meant for the taxis. We will replace the signage pole immediately to avoid confusion.
CRM Suggest
Customer Relationship Management
Coporate Communication Division
Rangkaian Pengangkutan Integrasi Deras Sdn Bhd
Fax: 03-7625 6667
www.rapidkl.com.my
There is hope for public transport system’s customer service!
But the countdown starts now cos I’m gonna take a picture of the current signs there and see how long it takes for that new signage pole to be up.
I am officially having the worst week so far this year. I feel so drained!
:(